Privacy Policy

1. Introduction

This Privacy Policy describes how Sip Copo (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sipcopo.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

3. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

4. What Personal Information We Collect

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.
  • Order information including billing address, shipping address, payment confirmation, and contact details.
  • Account information including username, password, and security questions.
  • Customer support information including messages or other data you provide when communicating with us.

Some features of the Services may require you to provide certain information. Choosing not to provide this may prevent access to some features.

Information We Collect about Your Usage

We may automatically collect information about your interaction with the Services (“Usage Data”) through cookies, pixels, and similar technologies. This may include your device type, browser, network, IP address, and interaction patterns.

Information We Obtain from Third Parties

We may receive information about you from service providers such as:

  • Shopify, which supports our Site and store operations.
  • Payment processors like Razorpay or Shopify Payments.
  • Marketing or analytics partners who help us understand user behavior.

5. How We Use Your Personal Information

  • Providing Products and Services: To process orders, manage your account, and fulfill transactions.
  • Marketing and Advertising: To send promotional communications and show personalized ads.
  • Security and Fraud Prevention: To protect users and detect unauthorized or malicious activity.
  • Service Improvement: To enhance functionality and respond to support inquiries.

6. Cookies

Like many websites, we use cookies to improve functionality, analyze performance, and personalize your experience. For details, see Shopify’s Cookie Policy.

You can manage or block cookies in your browser settings. However, disabling cookies may impact certain site features.

7. How We Disclose Personal Information

We may disclose your information in the following cases:

  • To vendors and service providers who operate on our behalf.
  • To business and marketing partners who advertise or provide services.
  • With your consent or direction, such as for shipping or integrations.
  • With affiliates within our corporate group for operational purposes.
  • To comply with legal obligations or protect our rights and users.

8. Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their content, security, or privacy practices. Please review those sites’ own privacy policies before sharing information.

9. Children's Data

Our Services are not directed to children, and we do not knowingly collect personal information from anyone under 16. Parents may contact us to delete a child’s information.

10. Security and Retention of Your Information

We use reasonable measures to protect your data, but no method of transmission is 100% secure. The retention period depends on legal, contractual, and operational needs.

11. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, as well as the right to withdraw consent or receive a copy of your data. You can exercise these rights by contacting us.

12. Complaints

If you have complaints about how we process your data, please contact us first. If unresolved, you may contact your local data protection authority.

13. International Users

Your information may be transferred or processed outside your country, including by service providers. For EU/UK residents, transfers rely on Standard Contractual Clauses or equivalent safeguards.

14. Contact

For questions about this Privacy Policy or to exercise your rights, please contact us: